Empowering Organizations: A Skilled IT Professional Driving Efficiency and Collaboration
Rasheed Monther M. Alhimyanee
Continue to scroll to read more about a seasoned IT professional with nearly two decades of experience, adept at managing operations, implementing critical systems, leveraging advanced technologies, and leading successful recovery efforts during challenging times, showcasing agility and strategic prowess.
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With nearly two decades of experience in Information Technology, I bring a wealth of expertise cultivated through diverse roles, notably as IT Manager at Dynalectric. In this capacity, I orchestrate IT operations, harnessing data analytics to augment customer services, establishing and refining processes, and overseeing the IT infrastructure. Previously, as a Senior Systems Administrator, I adeptly implemented and maintained mission-critical systems.
My proficiency spans a broad spectrum of technologies, encompassing VMWare, ESXi, Windows Azure, Atlassian Jira/Confluence, PDQ Deploy, Project Management, Help Desk Support, Help Desk Team Management, network protocols, Carbon Black Cloud, Logrhythm (SIEM), Windows Server Administration, Group Policy, process development, IT documentation, M365, ITIL, GDPR, FedRAMP, and ISO 27001.
Amidst the unprecedented challenges of the COVID-19 pandemic, I spearheaded recovery efforts following a ransomware attack on our parent company, ensuring a seamless transition to remote work for our end users within stringent timelines. My adeptness at navigating complex challenges under pressure has been instrumental in maintaining operational continuity. Additionally, my experience with ISO 27001 underscores my commitment to implementing robust security practices and upholding stringent standards within IT environments.
Information Technology Manager
Dynalectric Washington, DC
Feb 2018 - Present
Led a team of 5 IT experts in developing technology, maintaining systems, and providing top-quality IT support.
Implemented new strategies to tackle difficult IT problems and successfully drove IT projects across the organization.
Established and executed IT plans and security measures aligned with the company's goals, ensuring compliance with regulatory requirements (ITIL4, FedRAMP, and ISO 27001).
Preserved a strong technology system, minimizing downtime effects and maintaining high system availability.
Managed relationships with IT vendors and service providers, ensuring efficient procurement processes and optimal service delivery.
Implemented cost-saving measures by effectively managing resources, providing training, and optimizing IT assets utilization.
Stayed abreast of emerging tech trends to apply innovative solutions that support business objectives.
Developed and maintained procurement processes for all IT assets, including selection, setup, support, and retirement procedures.
Oversaw Mobile Device Management (MDM) solution, managing procurement processes, deployments, and support for all mobile solutions.
Implemented and managed IT lifecycle processes for all company IT assets, ensuring compliance and efficiency throughout the asset lifecycle.
Managed and coordinated all aspects of Annual IT Audits, ensuring organizational compliance through meticulous organization, clear communication, and efficient handling of tasks within our division.
Skills
1. **Virtualization**: Advanced: Designing and implementing virtualized environments for enterprise-scale applications.
2. **Incident Management**: Advanced: Leadership in incident response teams, conducting post-incident reviews, and implementing preventative measures.
3. **IT Infrastructure Management**: Advanced: Designing and optimizing complex IT infrastructure architectures to meet specific business requirements.
4. **Testing**: Advanced: Implementing automated testing frameworks, performance testing, and continuous testing practices.
5. **IT Operations**: Advanced: Developing and implementing IT operational strategies for high availability, reliability, and performance.
6. **Microsoft Excel**: Advanced: Developing complex Excel spreadsheets, macros, and custom solutions for automation and workflow optimization.
7. **Team Leadership**: Advanced: Inspiring and motivating teams, fostering collaboration, and achieving organizational goals.
8. **Project Management**: Advanced: Leading projects from initiation to closure, managing risks, and delivering results within budget and schedule constraints.
9. **VMware Infrastructure**: Advanced: Designing and optimizing VMware infrastructure for scalability, performance, and resilience.
10. **Microsoft (Office) 365**: Advanced: Leveraging advanced features and integrations within Office 365 to enhance productivity and collaboration across the organization.
Information Technology Sr. System Administrator
Dynalectric Washington, DC
Mar 2015 - Feb 2018
Implemented the Acronis Backup solution in 2016 utilizing GFS standard to provide a reliable and efficient backup and recovery system specifically designed for virtual machines and Windows file servers. This proactive approach has significantly enhanced data protection and minimized the risk of unexpected data loss or system disruptions.
Utilize standardized methods to back up virtual machines and Windows file servers, improving efficiency and data security in the organization.
Created scripts in PowerShell to automate tasks, improve efficiency, and streamline system management processes across various server versions, including 2008, 2012 R2, and 2016. These scripts effectively optimized operations, providing a seamless user experience and ensuring optimal performance within the IT infrastructure.
Established a separate testing environment in 2016 for thorough testing of system updates.
In 2016, I successfully upgraded VMware from version 5/5.5 to version 6. By making this transition, we aimed to enhance system performance, access a wider range of features, and ensure improved compatibility across our network infrastructure.
In 2015, I successfully managed the transition of moving servers from physical hardware to virtual machines to enhance operational efficiency within the organization. This strategic shift helped streamline processes and optimize resource utilization, contributing to a more agile and cost-effective IT infrastructure.
Installed new system servers such as Trend Micro, Microsoft SQL, File Server, and Citrix with the aim of enhancing connectivity and overall functionality within the organization's infrastructure. These additions were made to bolster the existing setup and ensure a more seamless operation across different systems.
Streamlined the seamless process of transferring domains to establish connections, simplifying the task of managing and boosting system speed effortlessly.
Set up a trial Enterprise Resource Planning (ERP) system to thoroughly evaluate its functionality and ensure a smooth transition during the implementation phase, effectively minimizing potential risks that may arise when moving to live usage.
Skills
1. **Storage Area Network (SAN)**: Advanced: Designing and implementing highly available and scalable SAN architectures to meet enterprise storage needs.
2. **Virtualization**: Advanced: Designing and deploying virtualized environments, optimizing performance, and ensuring seamless integration with existing IT infrastructure.
3. **Server Administration**: Advanced: Managing and optimizing server environments, including deployment, configuration, monitoring, and troubleshooting of physical and virtual servers.
4. **Incident Management**: Advanced: Leading incident response teams, conducting thorough post-incident reviews, and implementing proactive measures to prevent future incidents.
5. **IT Infrastructure Management**: Advanced: Developing and implementing comprehensive IT infrastructure strategies, aligning technology solutions with business objectives, and ensuring scalability, security, and resilience.
Information Technology Help Desk & Jr. Systems Administrator
Dynalectric Washington, DC
Sep 2011 - Mar 2015
Provided technical support for 250 users, resolving server issues and conducting data recoveries.
Managed Dell PowerEdge servers and Windows Server OS, ensuring smooth operations.
Implemented VMware ESXi and Hyper-V servers, optimizing resources and leading IT projects.
Upgraded VMware ESXi for enhanced features and security measures.
Developed Business Continuity Plan and supervised system migrations for seamless transitions.
Managed Help Desk operations, prioritizing issues and mentoring technicians.
Developed and maintained Standard Company System Image for uniformity across systems.
Procured, distributed, and managed company mobile devices for both Android and iOS platforms.
Skills
1. **Virtualization**: Intermediate: Proficient in setting up and managing virtualized environments, including basic hypervisor configuration and resource allocation, ensuring optimal performance and resource utilization.
2. **Server Administration**: Intermediate: Competent in administering server environments, including server provisioning, user management, and basic troubleshooting tasks, ensuring server uptime and reliability.
3. **Help Desk Support**: Intermediate: Skilled in providing timely and effective technical assistance to end-users, diagnosing and resolving common IT issues, and escalating complex problems to higher-level support teams when necessary.
Information Technology Contractor/Consultant
Robert Half Technology Washington, DC
Jun 2010 - Jun 2011
Provided Tier 1-2 technical support to clients, effectively troubleshooting and resolving hardware and software issues within stipulated timeframes.
Assisted clients in setting up and configuring computer systems, peripherals, and software applications, ensuring smooth operations.
Responded to client inquiries promptly, offering guidance on IT-related matters and delivering actionable solutions and recommendations.
Conducted remote troubleshooting sessions to diagnose and resolve software and network connectivity issues efficiently.
Created and maintained documentation for client systems, including network diagrams, configuration details, and support tickets, ensuring comprehensive records.
Collaborated with Tier 2 and Tier 3 teams to escalate complex issues and facilitate prompt resolution, enhancing client satisfaction.
Assisted in the implementation and deployment of IT infrastructure, including network devices, servers, and workstations, ensuring seamless integration.
Conducted user training sessions on software applications and IT best practices, empowering clients with essential skills.
Maintained inventory and asset management records, ensuring accurate tracking and reporting of hardware and software resources for efficient resource allocation.
Monitored systems and networks for performance issues, proactively identifying potential problems and implementing appropriate solutions to optimize operations.
Stayed updated on industry trends and emerging technologies, providing valuable insights and recommendations to clients for IT enhancements and optimizations.
Skills
1. **Troubleshooting**: Intermediate: Proficient in diagnosing and resolving technical issues across hardware, software, and network systems, utilizing troubleshooting methodologies and tools to identify root causes efficiently.
2. **Technical Support**: Intermediate: Skilled in providing comprehensive technical assistance to end-users, including troubleshooting software and hardware problems, resolving connectivity issues, and offering guidance on system usage.
3. **IT Service Management**: Intermediate: Competent in supporting IT service delivery processes, including incident management, problem management, and change management, ensuring the smooth operation and continuous improvement of IT services.
Desktop Support Specialist
Saudi Arabian Airlines Ground Services/Catering, Jeddah KSA
Jan 2006 - Jun 2008
Handled many support requests, documented issues and solutions, and tracked follow-up actions to improve support operations.
Worked well with Tier 2 and Tier 3 teams to raise difficult problems, making sure they were solved quickly and keeping customers happy.
Facilitated the setup of IT systems, covering devices and software, to ensure a seamless transition with minimum impact on daily operations.
Ran sessions to teach people how to use software better, improving their skills and efficiency with computer tools.
Supported in creating and updating help articles and guides for users, making it easier for them to solve issues on their own and lessen the need for assistance.
Monitored how well the system and network were working, found possible issues early, and took steps to reduce downtime.
Kept up with new technologies and trends in the industry to improve technical skills and offer current support.
Skills
Technical Support
Microsoft Excel
Microsoft Word
Customer Service
Education
HSU - Hampden State University
BS, Computer Science, GPA 3.3
2022
Completed BS in CS - May, 2022
UOP - University of Phoenix
AA, Information Technology
2011
Completed AA in IT - April, 2011
Evergreen Community Collage
GED Diploma in General Education - 2003
Certification
Leadership Training: Servant Leadership Program ▪ FutureNow
01/2024
Agile at Work: Building Your Agile Team ▪ LinkedIn
https://www.linkedin.com/learning/certificates/
f8597628ea4930bb6f06ad8678459df7434930803c7dac2b87abbc5bb54a1b42
07/2023
VMware ESXi vSphere 6 Certified
12/2019
